Background

Chilli Source Software uses e-mail to communicate with its customers. We have made adjustments to our e-mail policy over the years to give those people interested in Chilli Source the most flexibility in choosing what kind of e-mail they want to receive.

We have two categories of e-mail that you can choose to receive:

1. Announcements of Current Developments

2. Notices about Chilli Source products, services, and events

Chilli Source Software has adopted this policy regarding e-mail communications with our customers and prospective customers:

What we do with your information

Signing up on the Web site

If you respond to offers or request information on the Chilli Source Web site, you may be required to enter your contact information. At that time, you may select the types of e-mail you would like to receive. This contact information will be entered as a record in our database, and you will be added only to the e-mail lists that you selected.

Contact other than the Web

If you respond to offers or request information from Chilli Source Software in a manner other than signing up online (e-mail message, phone call, postal mail, trade shows, and so forth), your contact information will be entered as a record in our database. In addition, you will be added to our mailing lists to receive e-mail from us periodically in the form of:

• Announcements of Current Developments

• Notices about Chilli Source products, services, and events

How you can choose what to receive

• Through our Web site, you can change the e-mail preferences in your customer record at any time. To specify the kind of e-mail you would like to receive, log in to My Account and edit your customer information.

• Go to the Opt-In Newsletter on our Home Page, enter your email address and select add or remove to subscribe or unsubscribe. The newsletter is notification messages about Chilli Source products, services, and events.

• If you send a "remove" request to lists@chillisource.com, we will make sure you do not receive any of the types of e-mail enumerated in the Background section above, by setting those preferences to NO in your record.

You'll never miss out on important information.

If you have purchased products from Chilli Source, you will, of course, always receive the following e-mail notifications as an essential aspect of your customer relationship with us:

• Customized notices of upgrades and support renewals for the products you own or are evaluating from Chilli Source.

• Technical Support correspondence for any incidents that you initiate.

If you have questions about this policy, please contact us at feedback@chillisource.com.